frequently asked questions

Q. What booking confirmation will I receive?

A. You will receive a voucher via email. This is to be presented to your accommodation on arrival. If you do not receive this or wish to re-request the document you can email us at sales@holidayhotels.com. Your booking is confirmed once you have clicked the Book button in the booking process.

Q. Do you offer transfers to the accommodation?

A. No, we are an accommodation provider only.

Q. Do you offer flights?

A. No, we are an accommodation provider only. Our sister company, onlinetravel.com do provide flight seats. Their website address is www.onlinetravel.com.

Q. How do I make a special request on a booking?

A. Special requests are not guaranteed. At the time of booking you can enter the request in the REQUEST box given. To amend or add a special request to an existing booking please email us at admin@holidayhotels.com and we will confirm that your special request has been passed to the property within 48 hours (mon-fri only).

Q. What do FB, HB, BB and AI mean?

A. These are all terms to describe the board basis of the hotel, and are a guide to what level of service you can expect. Please be aware that these are only guides - a hotel may apply their own interpretation of these levels.

• BB (or B&B)

  This stands for "Bed and Breakfast". You can expect a room, plus a breakfast in the morning. Drinks are not included.

• HB

  This stands for "Half Board". You can expect a room, plus a breakfast in the morning and an evening meal. Drinks are not included. A few hotels will allow you to substitute the evening meal for a midday meal in the form of a packed lunch, but this is unusual. Please check with the individual hotel if you require this.

• FB

  This stands for "Full Board". You can expect a room, plus the three main meals of the day to be provided. Drinks are not included.

• AI

  This stands for "All Inclusive". You can expect a room, plus the three main meals of the day to be provided. Drinks are included, but the drinks offered will vary depending on the hotel. In addition to this, a range of activities, restaurants, facilities, children's services and pools may be available at no extra cost. Holiday Hotels has subdivided our All Inclusive hotels into categories to enable you to make a more informed decision about your hotel's AI programme.

  • Light All Inclusive

    The Light All Inclusive programme is based on a Full Board basis plus drinks which include unlimited locally produced drinks including spirits, beer, wine, soft drinks and mineral water for a specified period of the day. All the other activities & conditions are as per the hotel description and can incur a cost should that be the case.

  • Bronze All Inclusive

    The Bronze All Inclusive programme includes full board, local alcoholic drinks, beverages and snacks.

  • Silver All Inclusive

    The Silver All Inclusive programme includes all of bronze plus sports (tennis and some water sports), drinks between 10.30 and 23hrs and a minimum of two restaurants (main restaurant and snack bar).

  • Gold All Inclusive

    The Gold All Inclusive programme includes all of silver plus a minimum of 3 bars, 3 restaurants/snack bars, international imported drinks, minibar in the room (regularly filled) or drinks 24 hours a day.

  Please note that the descriptions above includes only the minimum that a hotel must have in order to be ranked in one of the above mentioned categories.

Q. How can I amend a booking?

A. Email us at admin@holidayhotels.com (or call us on 0871 472 5132). We will look into the possibility of your change and call you back. We will endeavour to respond to your enquiry within 24 hours (mon-fri only). Please remember to include your booking reference.

Q. How do I cancel my booking?

A. Our cancellation charges are in our terms and conditions. To go ahead and cancel your booking please email admin@holidayhotels.com (or call us on 0871 472 5132). We must receive written confirmation from the lead person on the booking they wish to cancel before the cancellation will be actioned.

Q. How do I request a new voucher?

A. Email us at sales@holidayhotels.com (or call us on 0871 472 5132) with details of the email address you would like us to send it to. We will do this within 24 hours of receipt of your request.